Recently our computer mouse started to behave erratically.
It would move — all by itself — from one side of the screen to the other. More troubling, at various intervals it would click (without human interference) whichever icons or menu item the cursor happened to be on.
Naturally we Googled for information about this problem, and we did find many solutions — none of which applied to our situation.
We read about the need to clean the mouse. Ours is a cordless, infrared contraption (no balls, that is).
Someone said we should update de mouse driver, or the software program that came with the Logitech Mouse. So said, so done, to no avail. (We did learn that Logitech’s customer support doesn’t impress us — at all).
A few people suggested we use another mousemat, since the current one may confuse the mouse. Yeah, right.
One joker stated (we’ll never know whether or not he was serious) that a re-install of the operating system would take care of the problem…
In the end we lucked upon the solution. We tried an old mouse, one with a cord, to see if that one had the same problems. It did not. Then we plugged the cord that feeds the corded part of our cordless mouse (uhuh…) into a different USB socket.
And voila! Our mouse worked just fine.
It was only then that we realized the problems had started soon after we installed a VOIP phone. For some reason, that handy gadget and our mouse did not get along — at least not in when they were plugged into those sockets. Simply using different USB sockets fixed the problem (which we were able to re-create with the old plug-in configuration). We don’t know why this is so, but we do know everything now works as advertised. (And we’re still not — not at all — impressed with Logitech’s so-called ’support’).
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